• Business Training - What Customers Really Want

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    Name: Business Training - What Customers Really Want
    Date: June 21, 2017
    Time: 1:00 PM - 4:00 PM CDT
    Registration: Register Now
    Event Description:
     Extraordinary Customer Service
    Being brought to you by:

    Jamestown Area Chamber of Commerce
    Lower Level Meeting Room
    120 2nd St. SE
    Jamestown, ND  58401
    Date/Time Information:
    Wednesday, June 21, 2017
    1:00-4:00 PM
    Successful completion of this course will increase your ability to:
    • Explore the concepts and benefits of extraordinary customer service
    • Set Extraordinary customer service standards for your area
    • Identify ways of building customer rapport
    • Improve your listening skills
    The class includes:
    What is Extraordinary Customer Service?
    • Defining extraordinary service
    • Who is your customer?
    • "Moments of truth"
    • Legends of service greatness
    • How to be legendary
    Return on Service Investments
    • What is the cost of poor service?
    • Word-of-mouth behavior
    • Why customers leave
    • Seven steps to resolving customer complaints
    Setting Service Standards
    • Building and exceeding service standards
    • Develop your own service standards


    Contact Information:
    Becky Thatcher-Keller 701-252-4830
    $79.00 if registered and paid with cash or check to the Jamestown Area Chamber of Commerce

    $82.00 if using online registration ( includes $3.00 cc processing fee)

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